GENERAL INFORMATION
Q. What is Libas Loungewear Shopping?
Ans. libasloungewear.com is created to deliver a broad and varied range of loungewear collection to the visitors. It is a place where you could find the right loungewear/nightwear for your near and dear ones and for yourself.
Q. How do I create an account at libasloungewear.com?
Ans. You can easily create your own libasloungewear account by hitting “signup” button available in libasloungewear.com site and by providing your email id , username and password to the site. We recommend that you use your email address as a username, to make it easy to remember.
Q. Why do I have to create an account at libasloungewear.com?
Ans. When you log in to your account, your personal details like delivery address, contact details etc are already stored so that you don’t have to enter them again when placing a new order. You also have access to “My orders” section, where you can get a full overview of your order history and also you can find your personal details in “Account Dashboard” & “Address book” .
Q. Do I need to register for shopping through libasloungewear.com ?
Ans. No, you can shop as a Guest User but you will have to share your contact details with us as it will help us communicate with you in future.
Q. I forgot my password/username – can Libas loungewear help me?
Ans. If you forgot your password, just click the “Forgot password” link and we will send you an automated email with information on how to reset your password. A forgotten username can be retrieved directly via email.
Q. How can I order a Loungewear from the Social Media channels of Libas loungewear?
Ans. All Social Media channels are directly handled by us to facilitate our customers to reach out to us. You can place your order to us from social media handles like Whats app, facebook, instagram, youtube, pinterest etc, but please be sure that it may take some time for our Sales Representatives to reach out to you based on their availability, So we appreciate your patience.
Q. Can we select what is displayed on the website and collect the order personally in Libas loungewear store in Chennai?
Ans. Yes, it is possible. please go through here to know more about it .
Q. Can Libas loungewear gift wrap my order ?
Ans.yes,We can do gift wrapping for your order, please go through here to know more about it .
Q. How long can a nightwear be reserved?
Ans. We will reserve a nightwear for a maximum of 2 to 3 days.
Q. Does Libas loungewear do nighty customizations or nighty alterations like Length alteration,stitching, sleeves attachment etc?
Ans. Yes, we do alterations on placed orders, Kindly refer here for more details on this.
Q. I want to see the nighty before buying, can Libas Loungewear send me images of one nighty that I wish to buy?
Ans. Yes, this can be done. Please contact us with the product code so that we can get back to you with the nighty images.
PAYMENT RELATED
Q. How Can I Make Payments?
Ans. Libas Loungewear accepts both online payments and cash on delivery. You may pay through credit/debit card, cash or internet banking or through UPI payments.
Q. How Secure is LibasLoungewear.com
Ans. Libasloungewear.com ensures the safety and security of your credit/debit card information,we use trusted payment gateway to protect your order and payment details. The privacy and security of your details are our prime concern.
Q. Which Credit/Debit card does LibasLoungewear.com accept?
Ans. At present we accept MasterCard and Visa credit cards only. The other mode of payment is Online Bank Transfers or UPI.
Q. What is Cash on Delivery at Libas Loungewear ?
Ans. Cash-on-Delivery (C-o-D) is an alternate method of purchasing from Libas loungewear, other than Online payment (By Credit/Debit card and Netbanking). In the C-o-D payment terms or C-o-D service, you pay at the time of the actual delivery, rather than paying in advance. But please be sure that you have to pay an extra COD fee for this as per the delivery service requirements.
Q. How do I pay using a Credit/Debit card and is it safe?
Ans. We accept all VISA, MasterCard and Amex cards – only Indian cards are supported and not International. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value – found on the back of the card) and complete the payment flow. All Credit/Debit card details remain confidential and private. Libas loungewear and our trusted payment gateways use SSL encryption technology to protect your card information.
Q. What should I do if my payment fails?
Ans. Please try again in case of payment failure. This can happen for several reasons. You can also contact your bank and inquire regarding the same because sometimes bank might stop transactions for security reasons.
Q. What should I do when I have made an order and the amount also got deducted but the order got cancelled?
Ans. Please write an email to us atcustomer-support@libasloungewear.comwith details regarding the transaction and snapshot of the reference number. We will check the issue and will update you on the order status.SHIPPING, ORDER TRACKING, DELIVERY & RETURN/EXCHANGE
Q. How Can I Place Order at Libas Loungewear?
Ans. Choose the item that you wish to purchase from the Products of our website, click on the "Add to Cart" button. You can make the payment online via credit card or net banking, or choose the Cash on Delivery option. You will receive an order Summary email from us. This email contains your order and shipment details.
Q. How can I be sure that I’ve made my purchase correctly?
Ans. Once you have placed your order, you will receive an order summary email. If you do not receive an email, please contact us.
Q. How do I check the status of my order?
Ans. We will keep updating you regarding your Order status through email from customer-support@libasloungewear.com. In case of any queries relating to the order, our customer care service is available on all the weekdays between 9.30am to 7.30 pm IST, please feel free to contact us in the given timings.
Q. Can I Phone or Whats app my Order?
Ans. Yes, you can directly contact us either through phone or Whats app (+91063749 24568)to place your order. Our Sales rep will get in touch with you and help you have a One-on-One shopping experience.
Q. Can I pay online and collect the order from Libas loungewear store in chennai?
Ans. Yes. Please contact us with your order ID and pick-up date along with the name of the person who will be collecting the item on your behalf. For security reasons, proof of identity must be provided by the person while collecting the order.
Q. Are the Items Shipped as per the display on webpage?
Ans. The product specifications (type, colour, etc.) mentioned with the product photos are only approximate. There may, hence, be a variation in the pictures and the respective products.libasloungewear.com, in its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control. At the same time, libasloungewear.comwill make all possible efforts to make its services delightful for both the sender and the receiver of the products. Note: Accessories worn by the model are not a part of the product.
Q. How long would it take to deliver the product after the payment has been made?
Ans. Please Refer our Shipping policy.
Q. Do you deliver to locations outside India?
Ans. Please contact us to know more about international shipping
Q. How do I know that my order has been shipped?
Ans. You will receive a Shipment email after your order has been shipped. Once you receive the shipment mail from Libas loungewear , you can start tracking your order from our website.
Q. What if my order is not delivered on the due date?
Ans. The timeline mentioned on the website is an approximate. While we try our best to ensure you will receive your order on time, we cannot guarantee the same, as some factors may be beyond our control.
Q. If the recipient is not there at the delivery address?
Ans. If you are not present at your home on the date of delivery, we may inform through phone call, email, or other available medium of communication. Finally the product is delivered at your desired local address from where you can collect your parcel.
Q. Is there an option to opt for express delivery of 1 or 2 days transit time?
Ans. Yes. Please get in touch with us before placing your order. There may be additional charges based on the courier agency's rate chart.
Q. If I want the delivery to be completed within a particular date, can that be organized.
Ans. Please contact us to avail this service. If possible reach out to us before the order is placed.
Q. What is your return policy?
Ans. please refer our RETURN & EXCHANGE policy
Q. What is Libas loungewear Cancellation Policy?
Ans. Ans. please refer our CANCELLATION policy
Q. Can I modify the shipping address of my order after it has been placed?
Ans. Only for Domestic orders – if you want to change/modify the shipping address (from one address to another address in India only), you can contact us requesting to change/modify the shipping address and we can change it, provided the order is not in transit.GENERAL INFORMATION
Q. What is Libas Loungewear Shopping?
Ans. libasloungewear.com is created to deliver a broad and varied range of loungewear collection to the visitors. It is a place where you could find the right loungewear/nightwear for your near and dear ones and for yourself.
Q. How do I create an account at libasloungewear.com?
Ans. You can easily create your own libasloungewear account by hitting “signup” button available in libasloungewear.com site and by providing your email id , username and password to the site. We recommend that you use your email address as a username, to make it easy to remember.
Q. Why do I have to create an account at libasloungewear.com?
Ans. When you log in to your account, your personal details like delivery address, contact details etc are already stored so that you don’t have to enter them again when placing a new order. You also have access to “My orders” section, where you can get a full overview of your order history and also you can find your personal details in “Account Dashboard” & “Address book” .
Q. Do I need to register for shopping through libasloungewear.com ?
Ans. No, you can shop as a Guest User but you will have to share your contact details with us as it will help us communicate with you in future.
Q. I forgot my password/username – can Libas loungewear help me?
Ans. If you forgot your password, just click the “Forgot password” link and we will send you an automated email with information on how to reset your password. A forgotten username can be retrieved directly via email.
Q. How can I order a Loungewear from the Social Media channels of Libas loungewear?
Ans. All Social Media channels are directly handled by us to facilitate our customers to reach out to us. You can place your order to us from social media handles like Whats app, facebook, instagram, youtube, pinterest etc, but please be sure that it may take some time for our Sales Representatives to reach out to you based on their availability, So we appreciate your patience.
Q. Can we select what is displayed on the website and collect the order personally in Libas loungewear store in Chennai?
Ans. Yes, it is possible. please go through here to know more about it .
Q. Can Libas loungewear gift wrap my order ?
Ans.yes,We can do gift wrapping for your order, please go through here to know more about it .
Q. How long can a nightwear be reserved?
Ans. We will reserve a nightwear for a maximum of 2 to 3 days.
Q. Does Libas loungewear do nighty customizations or nighty alterations like Length alteration,stitching, sleeves attachment etc?
Ans. Yes, we do alterations on placed orders, Kindly refer here for more details on this.
Q. I want to see the nighty before buying, can Libas Loungewear send me images of one nighty that I wish to buy?
Ans. Yes, this can be done. Please contact us with the product code so that we can get back to you with the nighty images.
PAYMENT RELATED
Q. How Can I Make Payments?
Ans. Libas Loungewear accepts both online payments and cash on delivery. You may pay through credit/debit card, cash or internet banking or through UPI payments.
Q. How Secure is LibasLoungewear.com
Ans. Libasloungewear.com ensures the safety and security of your credit/debit card information,we use trusted payment gateway to protect your order and payment details. The privacy and security of your details are our prime concern.
Q. Which Credit/Debit card does LibasLoungewear.com accept?
Ans. At present we accept MasterCard and Visa credit cards only. The other mode of payment is Online Bank Transfers or UPI.
Q. What is Cash on Delivery at Libas Loungewear ?
Ans. Cash-on-Delivery (C-o-D) is an alternate method of purchasing from Libas loungewear, other than Online payment (By Credit/Debit card and Netbanking). In the C-o-D payment terms or C-o-D service, you pay at the time of the actual delivery, rather than paying in advance. But please be sure that you have to pay an extra COD fee for this as per the delivery service requirements.
Q. How do I pay using a Credit/Debit card and is it safe?
Ans. We accept all VISA, MasterCard and Amex cards – only Indian cards are supported and not International. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value – found on the back of the card) and complete the payment flow. All Credit/Debit card details remain confidential and private. Libas loungewear and our trusted payment gateways use SSL encryption technology to protect your card information.
Q. What should I do if my payment fails?
Ans. Please try again in case of payment failure. This can happen for several reasons. You can also contact your bank and inquire regarding the same because sometimes bank might stop transactions for security reasons.
Q. What should I do when I have made an order and the amount also got deducted but the order got cancelled?
Ans. Please write an email to us atcustomer-support@libasloungewear.comwith details regarding the transaction and snapshot of the reference number. We will check the issue and will update you on the order status.SHIPPING, ORDER TRACKING, DELIVERY & RETURN/EXCHANGE
Q. How Can I Place Order at Libas Loungewear?
Ans. Choose the item that you wish to purchase from the Products of our website, click on the "Add to Cart" button. You can make the payment online via credit card or net banking, or choose the Cash on Delivery option. You will receive an order Summary email from us. This email contains your order and shipment details.
Q. How can I be sure that I’ve made my purchase correctly?
Ans. Once you have placed your order, you will receive an order summary email. If you do not receive an email, please contact us.
Q. How do I check the status of my order?
Ans. We will keep updating you regarding your Order status through email from customer-support@libasloungewear.com. In case of any queries relating to the order, our customer care service is available on all the weekdays between 9.30am to 7.30 pm IST, please feel free to contact us in the given timings.
Q. Can I Phone or Whats app my Order?
Ans. Yes, you can directly contact us either through phone or Whats app (+91063749 24568)to place your order. Our Sales rep will get in touch with you and help you have a One-on-One shopping experience.
Q. Can I pay online and collect the order from Libas loungewear store in chennai?
Ans. Yes. Please contact us with your order ID and pick-up date along with the name of the person who will be collecting the item on your behalf. For security reasons, proof of identity must be provided by the person while collecting the order.
Q. Are the Items Shipped as per the display on webpage?
Ans. The product specifications (type, colour, etc.) mentioned with the product photos are only approximate. There may, hence, be a variation in the pictures and the respective products.libasloungewear.com, in its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control. At the same time, libasloungewear.comwill make all possible efforts to make its services delightful for both the sender and the receiver of the products. Note: Accessories worn by the model are not a part of the product.
Q. How long would it take to deliver the product after the payment has been made?
Ans. Please Refer our Shipping policy.
Q. Do you deliver to locations outside India?
Ans. Please contact us to know more about international shipping
Q. How do I know that my order has been shipped?
Ans. You will receive a Shipment email after your order has been shipped. Once you receive the shipment mail from Libas loungewear , you can start tracking your order from our website's Track your order section.
Q. What if my order is not delivered on the due date?
Ans. The timeline mentioned on the website is an approximate. While we try our best to ensure you will receive your order on time, we cannot guarantee the same, as some factors may be beyond our control.
Q. If the recipient is not there at the delivery address?
Ans. If you are not present at your home on the date of delivery, we may inform through phone call, email, or other available medium of communication. Finally the product is delivered at your desired local address from where you can collect your parcel.
Q. Is there an option to opt for express delivery of 1 or 2 days transit time?
Ans. Yes. Please get in touch with us before placing your order. There may be additional charges based on the courier agency's rate chart.
Q. If I want the delivery to be completed within a particular date, can that be organized.
Ans. Please contact us to avail this service. If possible reach out to us before the order is placed.
Q. What is your return policy?
Ans. please refer our RETURN & EXCHANGE policy
Q. What is Libas loungewear Cancellation Policy?
Ans. please refer our CANCELLATION policy.
Q. Can I modify the shipping address of my order after it has been placed?
Ans. Only for Domestic orders – if you want to change/modify the shipping address (from one address to another address in India only), you can contact us requesting to change/modify the shipping address and we can change it, provided the order is not in transit.
